betsatu Platform Privacy Notice

This page describes what we collect when you use betsatu and how we keep that data protected. When you open a betsatu account, you provide your email address, legal name, date of birth, national ID number, and a phone number. We also collect banking details or e-wallet identifiers when you register a deposit or withdrawal method. This information is essential for account verification, compliance with local regulations, and processing your payments.

We at betsatu encrypt all personal data in transit and at rest on our servers. We do not sell your information to third parties. We do share certain data with payment processors and compliance partners only to the extent necessary to deliver our service and meet legal obligations. Our servers may sit outside your jurisdiction, but we apply the same privacy standards regardless of location.

This notice covers our data practices on betsatu. If you have questions about how we handle your information, our support team responds in English and Indonesian during business hours.

What Data We Collect on betsatu

We collect the information you provide directly when you sign up and when you use betsatu. This includes your email address, password (encrypted), full legal name, date of birth, national ID number, phone number, and residential address. When you register a payment method, we collect your bank account number or e-wallet identifier. For bank transfers via BCA, e-wallet, mobile banking, or local payment, we also store your account holder name and bank code. For e-wallets like online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we store the account details you authorize.

We also collect usage data automatically. When you log into betsatu, we record your login time, the device you're using, and your IP address. When you enter a game, we record the game type, the stake amount, and the result. When you deposit or withdraw, we record the transaction amount, method, and timestamp. This data helps us detect fraud, verify game integrity, and comply with regulatory audits.

How We Use Your Data on betsatu

We use your personal information to create and maintain your betsatu account, verify your identity through KYC checks, process your deposits and withdrawals, and detect fraud. We share relevant transaction details with our payment processors (the banks and e-wallet providers you use) so they can move funds to and from your account. We do not share your data with these processors for any purpose beyond payment processing.

We also use your data to comply with local gaming and financial regulations. If you're in Jakarta, Surabaya, Bandung, Medan, or Semarang, we may be required to report certain account activities to local authorities. We only disclose what's legally required. We use your email and phone number to send you account alerts (login notifications, withdrawal confirmations) and to contact you if we detect suspicious activity on your account.

We never use your data to market other products, sell to data brokers, or create profiles about your personal habits outside betsatu.

Your Rights and Data Retention

You have the right to access your personal data. Log into your betsatu account and your dashboard shows your name, email, registered phone, and payment methods. You can update your email and phone number anytime. You can request a complete export of your account data and transaction history by contacting our support team.

We retain your data for as long as you hold an account on betsatu, plus seven years after account closure (to comply with financial audit requirements). After seven years, we delete your personal information except where we're required by law to retain it longer. If you close your account, your game history and transaction records remain available to you for reference, but we cease all marketing communication immediately.

Security and Third-Party Processors

We encrypt your password using industry-standard algorithms. We use HTTPS for all data transmitted between your device and betsatu's servers. We limit access to your personal information to our compliance, payments, and support teams on a need-to-know basis.

Our payment processors (mobile banking, local payment, online payment, e-wallet and the e-wallet providers) have their own privacy policies and security standards. We vet these partners for data protection compliance before integrating their services. We're responsible for ensuring our practices meet privacy standards, but you should also review the privacy notice of your bank or e-wallet provider.

If you have concerns about how we handle your data or if you believe we've misused your information, contact our support team. We investigate all data privacy complaints and respond within a few business days. If you believe we've violated your rights under local data protection law, you have the right to lodge a complaint with the relevant authority in your jurisdiction.